SolQeff Limited ("SolQeff", "we", "us" or "our") operates VeltroHRM, a cloud hosted human resources platform available through www.veltrohrm.com and organisation specific workspaces. This policy explains how personal information is handled when you enquire about our services, register for a trial or subscription, or use the platform.
Our business address is Plot 5, Poju Adeyemo Close, Gbagada, Lagos, Nigeria. For privacy enquiries, contact info@solqeff.com. This policy is intended to reflect the Nigeria Data Protection Act 2023 and applicable implementing requirements.
For enquiries, customer account administration and our own business records, SolQeff generally acts as a data controller, deciding why and how information is processed.
Where an employer or other customer uses VeltroHRM to manage employee information, that organisation generally acts as the data controller and SolQeff acts as its data processor, handling information on its documented instructions and under the applicable data processing agreement. The organisation determines the employee records it needs, its lawful purposes and the permissions granted to its users.
If you use VeltroHRM through your employer, read its employee privacy notice as well. Where SolQeff provides additional HR or payroll services, the applicable agreement and notice must identify our role for those activities.
Customers may register themselves for a free trial. Our authorised personnel may also assist with setup when requested or required for the service. Employee information may be provided directly by the individual, entered by an authorised organisation administrator, or uploaded as part of customer onboarding.
Depending on the information entered and the services selected, the platform may handle names, sex, email addresses, telephone numbers, other contact details, state of residence, passport photographs, academic information and next of kin details. Banking details are collected where payroll services are selected.
For information we control, we use account and contact information to respond to enquiries, arrange demonstrations, create and administer customer accounts and trials, communicate about the service and deliver contracted assistance. Processing necessary to take steps at an individual’s request before entering a contract, or to perform a contract with that individual, may rely on the contractual lawful basis.
Where we deal with employees or representatives of a corporate customer, we may rely on legitimate interests in managing that business relationship, subject to an assessment of necessity and the individual’s rights. Processing required by applicable law relies on the relevant legal obligation. Where consent is the appropriate basis, we must request it separately and allow it to be withdrawn.
For employee records processed on a customer’s behalf, the customer determines the purposes and applicable lawful bases, including any additional conditions for sensitive personal data. We process those records to provide the services covered by its instructions.
Access to personal information is restricted to authorised personnel according to their assigned roles and permissions. A staff account does not automatically provide access to other users’ or customers’ records. Some accounts permit access only to the individual’s own information.
Information may be accessible to authorised users within your organisation according to its configured permissions. Any access by SolQeff personnel must remain within their authorised responsibilities.
VeltroHRM is cloud hosted.
Personal information should be retained only for as long as needed for its stated purpose and applicable legal or contractual requirements. For employee records processed on a customer’s behalf, retention and deletion must reflect the customer’s lawful instructions and the agreed service terms.
VeltroHRM uses role based permissions to limit access to personal information. Users should protect their credentials and report suspected unauthorised access through info@solqeff.com.
SolQeff Limited
Plot 5, Poju Adeyemo Close, Gbagada, Lagos, Nigeria
Email: info@solqeff.com
Website: www.veltrohrm.com